Research shows that 64% of leisure travelers and 52% of business travelers say they are not loyal to a particular hotel brand. With mobility transforming the way we travel, today’s guests are tech-savvy and demand instant, reliable connectivity for all of their devices, along with customized offers and experiences. Hotels, resorts, and cruise lines are looking for new ways to deliver next-generation customer services that delight and retain their guests. Cisco Mobility Solutions for hospitality enable your staff to deliver personalized experiences and services to each guest by gaining insight into their preferences and providing customized content on their mobile devices that keep your guests coming back for more.
The Top 4 Reasons To Choose Cisco Mobility For Hospitality To Keep Up With Next-Generation Guests:
- Quality Wi-Fi That Guests Demand
When walking through the doors of your building, one of the first things a guest will do is open their phone and check for a WiFi connection, with the expectation that when the connection is made it will stay strong no matter where they are on your property. Cisco enables you to provide WiFi coverage across your grounds, including public spaces, conference areas, guest rooms, and outdoor areas. Your team can also manage your WiFi from a central location for faster resolutions to guest wireless issues. This reduces calls to the front desk that tie up your staff, improves guest relations, and increases guest satisfaction scores.
- Real-Time Insights of Guest Preferences
Secure WiFi, loyalty app data, and analytics associated with web and social media give you a 360-degree view of your guest. With Cisco you can discover where your guests gather, what their traffic patterns are, and what services they prefer so their entire experience is customized from every interaction with your staff to the screens of every mobile device your guests brought with them. Now you can provide expert information, targeted offers, and customized content based on the insights you have to understand the individual preferences of every guest.
- Customized Guest Experience
While personal touches like notes and welcome baskets are still relevant to improving guest experiences, today’s next-generation travelers expect these personal touches to make their way onto their mobile devices. Cisco connects your guests directly to services that are customized to their membership level, travel history, and general preferences. For example, a guest approaches the front desk to check in. The wireless signal from their mobile device is automatically detected. After the guest receives a notification of available WiFi access, they can connect to your property’s maps and receive personalized recommendations for shopping, services, local entertainment, loyalty programs, and other services that fit their preferences.
- Productive and Responsive Staff
The success of the hospitality industry hinges on guest experience and satisfaction but to provide the highest standard of service you need to have the right staff and equip them with the right tools to keep your operation up and running. In today’s digital world, guests expect hospitality employees to be their trusted advisors that can predict their needs and recommend services based on their preferences. With the visibility of real-time data, your staff can monitor guest patterns and flow to deliver the right experience, to the right guest, at the right time, making your entire operation responsive and efficient.
Nova Communications partners with industry leaders like Cisco to help companies seize new opportunities by connecting devices and data with strategies and operations. Our team offers a range of Cisco Mobility Solutions for the hospitality industry from small, boutique operations to large resorts. Contact our team today to find out how you can take your guest experience to the next level.